How do I sign up for Openpay?
Openpay is available in-store at Zupps Browns Plains Suzuki. Simply tell a staff member you want to use Openpay and you’ll be guided through the process.
What is required to use Openpay?
To sign up with Openpay you must:
- Be 18 years or older
- Provide valid Australian ID (or New Zealand ID if a resident there)
- Provide a valid email address and two contact phone numbers
- Provide a valid Visa or MasterCard, both credit or debit cards are acceptable.
Are there any customer interest or customer fees associated with Openpay?
Openpay does not charge any interest. Depending on the plan type selected and the participating merchant in which you are shopping at, there may be no fees at all. In some instances a small plan management fee will be applicable to each repayment. This fee varies depending on the merchant in which the purchase is being made. In the case of higher value purchases an establishment fee may apply. This will be payable by approved applicants only in line with the initial payment. Once again all costs will be disclosed before you commit to your purchase.
Is Openpay a credit card?
No. Openpay makes buy now, pay later, payment plans available. You do not need to hold and manage another credit or store card. You do however need an existing Visa or MasterCard to use Openpay.
Does Openpay perform a credit check?
In some instances you will be asked to consent to a credit check. This will depend on the purchase you are making, you will be clearly asked to consent to this check before a purchase is made.
How are payments made?
Payments are taken automatically as scheduled from your nominated credit or debit Visa or MasterCard.
How do I update my card details?
You can update your payment details by emailing firstname.lastname@example.org or calling 1300 168 359. Their business hours are Monday to Friday 9 a.m. – 5 p.m. AEST. You will also need to contact Openpay if your card has been lost or stolen to update your card details.
What if I need more time to make a payment?
Reach out to Openpay on 1300 168 359 or via email to email@example.com.
How do I fix up a late payment or other payment related matter?
Please contact Openpay by email firstname.lastname@example.org or phone 1300 168 359 for help on correcting a late payment or another payment related matter.
Can I make early payments?
Yes, early payments can be made by calling Openpay. The plan management fee will still be applicable. To pay off your entire plan, please contact the customer service team by email email@example.com or phone 1300 168 359.
Are there late fees?
If payments have not been made by their scheduled date, late fees will apply. Openpay sends out welcome emails on all purchases and payment reminder notices. Late fees are detailed in advance in this email correspondence.
How do refunds work?
Any amounts paid by you will be refunded back onto your nominated card and any future instalments will be cancelled or adjusted if necessary in the case of a partial refund. Plan management fees will not be refunded.